Why was my request rejected?

Reason

How to solve

Rejected by your payment provider

You can contact your bank to clarify the reason. Also, please contact Customer Support for guidance on proper operation.

Failure to provide required documentation (I. E. Bank card/account ownership confirmation, source of funds, etc.)

Check your email for a file request and send the required files to support @ Phronimos Group.

Enable different payment methods (I. E. You use a bank card to deposit money, but require a bank transfer to withdraw money)

For security reasons, Phronimos Group will refund the funds according to the same payment method used at the time of deposit. Please use the same payment method as the deposit to make a payment request. If you want to withdraw funds to another payment method, you should use that payment method for the deposit to confirm ownership.

You do not have enough funds to withdraw, and the withdrawal may result in the closing of the contract.

You can close some positions/orders to increase the amount of funds available for withdrawal and then retry or request a withdrawal of a lower amount.

The amount of a single payment exceeds the limit.

If the amount you want to withdraw is large, try to divide it into lower amounts to withdraw multiple times.