What if I have a problem with the money?

If you're having trouble depositing funds with a debit/credit card, consider the following solutions:

1. Make sure your card supports online payments (your bank may restrict the use of your card for online payments or international transactions; Please contact your bank to remove this restriction, then try to use the card again to deposit money into the account);
2. Make sure your one-time password is entered correctly (in order to protect your account from fraud the bank may require the use of 3D security technology to confirm the operation. The bank will send you a newsletter with a special code that you should enter to confirm payment. You may have entered the wrong code. Please re-enter your card details to receive a new code. A one-time password (code) is sent to you by your bank. If you have any questions about receiving or entering the code, please contact your bank);
3. Try to make another payment to your trading account (carefully re-enter your card details. Pay special attention to the expiration date of the card (in the format of month/year), and the CVV/CVC code (the last three digits on the back of the card). If this is your first time paying online don't try to guess the code. Please contact your bank customer service and ask how to find the code on your card);
4. Check your account balance (check your balance through Internet banking or mobile banking, and then try to use the card to deposit money into your account again);
5. Check if there are any restrictions on your account (banks sometimes set restrictions on card operations such as limiting the number of transactions within a certain period of time or the amount of a single transaction. Please contact your bank and request an increase in the limit and then try to use the card to deposit money into your account again);
6. Use the phone number on the back of the card to contact the bank customer service (stating that you want to deposit funds into your trading account at Phronimos Group COM but the payment has been refused. Please be prepared for the date and amount of the declined transaction to provide to the bank. Your bank will tell you the exact reason for the rejection of the transaction and help solve the payment problem);
7. Try to pay with a different card (sometimes there is a problem with the bank or payment gateway that is the banking system is malfunctioning. Such failures are generally resolved in a timely manner and payment can be made successfully within one hour. If the problem persists you can try to use another card to deposit money into your trading account);
8. Choose another payment method (in addition to debit/credit cards, you can also remit money by wire).

Important! Do not deposit money into your trading account more than twice every 10 minutes. Your card may be frozen and cannot continue to process payments, this is done to prevent hackers from guessing and stealing your card details.