Account Settings

  • Can I change the currency of my account?
  • How do I unsubscribe from marketing emails and notifications?
  • What is two-factor verification (2FA)? How do I enable two-factor authentication?
  • How do I recover my password?
  • How do I switch between demo and real accounts?

Register

  • Can I apply for multiple accounts?
  • In which currencies can I open an account?
  • How to set up an account?
  • How do I change my password?
  • What is the minimum age to start trading?

Validation

  • What is a Funding Source Check?
  • How and when does Phronimos Group check my funding sources?
  • Why do I have to provide identification?
  • What type of documents can I provide to prove my identity?
  • What type of documents can I provide to prove my address?
  • My account is suspended, why?
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